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Liam D.
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Places visited
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Discover the world#foodii
Log in to view user Liam D.\'s culinary activities and join thousands of foodies.
Places visited
Great reviews
Favorite Restaurants
Culinary Discoveries
Badges Earned
Discover the world#foodii
Log in to view user Liam D.\'s culinary activities and join thousands of foodies.
Booked a table for 7pm, Arrived on time, were shown upstairs, and told to pick one of two tables tightly packed either side with other diners. After 10 mins or more, no menus or any other service had been offered despite staff running around the restaurant. My colleague asked for menus and was given one for himself…I was offered no menu. After another 5-10 mins with no menu, no service being offered, we decided to leave and went around the corner to Niesztuka, which was in a different league. Rubbish experience and really no excuse if trading on a reputation of exceptional service and Michelin guide standards.
Booked a table for 7pm, Arrived on time, were shown upstairs, and told to pick one of two tables tightly packed either side with other diners. After 10 mins or more, no menus or any other service had been offered despite staff running around the restaurant. My colleague asked for menus and was given one for himself…I was offered no menu. After another 5-10 mins with no menu, no service being offered, we decided to leave and went around the corner to Niesztuka, which was in a different league. Rubbish experience and really no excuse if trading on a reputation of exceptional service and Michelin guide standards.
Piwna47
In response to the opinion
Dear Liam, Thank you for your message and honest feedback. Please accept my sincere apologies — the situation you described is absolutely unacceptable and far from the standard we strive to offer. We regret that your visit did not reflect the level of service we’re known for. I will personally follow up with the team to make sure this does not happen again. We’re truly sorry and hope you might give us a chance to make it right in the future.
Dear Liam, Thank you for your message and honest feedback. Please accept my sincere apologies — the situation you described is absolutely unacceptable and far from the standard we strive to offer. We regret that your visit did not reflect the level of service we’re known for. I will personally follow up with the team to make sure this does not happen again. We’re truly sorry and hope you might give us a chance to make it right in the future.